There is a palpable dynamic in the modern workplace. It’s one I do not enjoy. IT Workers and Office Executives… they freakin’ hate each other. Sadly, I happen to think it is a marginally serious problem.
The dystopic relationship goes something like this: Office Worker (who gets paid a lot more) calls in IT Worker (paid a lot less) to fix problem which may or may not be easily fixable. IT Worker already has wayyyy too much on their plate and is forced into having to deal with situation based on 1) scale of emergency and 2) importance of the requester. So IT Worker comes up to fix (usually too late if it’s an emergency cause they had to deal with some other BS). They attempt to fix and they’re probably the wrong person to be helping anyway. If the problem is seriously complicated the Office Worker gets upset and doesn’t know why the IT Worker can’t just click some button and fix it. Then Hatred grows.
There’s a couple of factors involved in all this. Most Office Workers don’t understand dick about computers or programming and just how freaking hard it is. They often treat IT Workers as inferiors and interpret the tinkering nature with which computers are dealt with as a sign of their lack of intelligence. And that, my friends, is BS. IT Workers are declared lazy and stupid because one often doesn’t understand what they are doing.
Now, that being said, IT Workers (I’m trying to be both fair and accurate here) aren’t exactly the greatest programmers or technicians in the world. This isn’t meant to be a vicious shot, it’s just a reality, since most of the brightest of their people go into different fields and stay away from the IT World. With that, they deal with impatient assholes all day who want them to finish their project. This leads to bitterness and disaffectedness. Which means that many IT Workers who have been there for a while are beaten down, tired and sloppy. And thus the workers make assumptions. Worse, they regard the office workers as inferior idiots who don’t know anything.
So… two groups who have to work together… and they think the opposite groups are idiots. It’s a really, really shitty dynamic folks and all the disruption that results from it could be fixed if people just regarded one another with a little more respect. That’s all.